Cancellation Policy

Last updated: September 7, 2026

We keep a small team and plan every day around confirmed bookings. When a cleaning is cancelled at the last minute, that time cannot be given to another client. This policy explains what happens when you cancel, reschedule or are not available at the booked time.

1. Cancelling or rescheduling

— 24 hours or more before the appointment: free. Cancel or reschedule as many times as you need.

— Less than 24 hours but more than 4 hours before: a late cancellation fee of $60.

— Less than 4 hours before, or after the team is already on the way: the minimum order of $180 is charged.

Time is counted from the start of the confirmed time slot. Rescheduling counts as a cancellation of the original slot, so the same rules apply.

2. No-show or no access

If the team arrives at the confirmed time and cannot get into the property within 30 minutes (no one home, wrong key or code, building will not let us in), the visit is treated as a no-show and the minimum order of $180 is charged. We will call and text you during the 30 minutes before leaving.

3. How to cancel

Call, text or WhatsApp +1 (747) 241-2921, or email elite.eco.cl@gmail.com. The cancellation is effective when we confirm it. If you contact us outside our working hours (8:00 AM–10:00 PM), we will confirm at the start of the next working day, but the time of your message counts.

4. Recurring bookings

For weekly and bi-weekly plans, the same rules apply to each visit. Skipping a visit with less than 24 hours notice is a late cancellation. You may pause or stop a recurring plan at any time with 24 hours notice before the next visit. If a recurring plan was priced with a recurring discount and is stopped after fewer than 3 visits, the discount on visits already completed may be invoiced.

5. Cancellations by us

If we have to cancel or move your appointment because of illness, weather, or another reason on our side, we will tell you as early as we can, offer the next available slot, and will not charge any fee. If we have to cancel with less than 24 hours notice, we will give you a $30 credit toward your next cleaning.

6. Weather and emergencies

If a wildfire, earthquake, flooding, road closure or other emergency makes it unsafe to travel or work, either side may cancel without a fee.

7. Reduced scope on the day

If, on arrival, you reduce the job to less than the 3-hour minimum, the minimum order of $180 still applies.

8. Contact

Elite Eco Cleaning LLC, 630 N Hollywood Way, Burbank, CA 91505. Phone / SMS / WhatsApp: +1 (747) 241-2921. Email: elite.eco.cl@gmail.com.