Terms of Service
Last updated: September 7, 2026
These Terms of Service («Terms») apply to all cleaning services provided by Elite Eco Cleaning LLC («Elite Eco Cleaning», «we», «us») to you («Client», «you»). By booking a service through https://patimova.com, by phone, SMS, WhatsApp or email, you agree to these Terms.
1. Services
We provide residential and commercial cleaning services in Los Angeles County, California, including house, apartment, Airbnb and short-term rental, office, deep, move-in/move-out, post-construction, window and yacht cleaning, and garment steaming. The scope of each service is described on the corresponding page of our website. Work not listed in the scope (for example, inside oven or fridge, inside cabinets, interior windows, laundry) is an add-on and must be requested when booking.
2. Booking
A booking request through the website, WhatsApp, SMS or phone is a request, not a confirmed appointment. The appointment is confirmed when we send you a confirmation by phone, SMS, WhatsApp or email with the date and time slot. We work Monday to Sunday, 8:00 AM to 10:00 PM. Same-day and next-day bookings are subject to availability.
3. Pricing and minimum booking
Services are billed by the hour at the rate shown on the service page. The base rate is $60 per hour. Some services have a higher hourly rate: post-construction cleaning $65, office cleaning $70, yacht cleaning $80. Every booking has a 3-hour minimum, so the minimum order is $180 at the base rate. Time is counted from the arrival of the cleaning team until completion. If the job takes longer than estimated, we will tell you before continuing and bill the additional time at the same hourly rate. Prices include all cleaning supplies and equipment. Prices may be changed at any time, but the price confirmed for a booking will not change.
4. Payment
Payment is due on completion of the service on the day it is performed, unless agreed otherwise in writing. We accept cash, credit and debit cards, Zelle and Venmo. For commercial clients on a recurring schedule, invoices are issued monthly and are due within 14 days. Late payments may be charged a fee of 1.5% per month on the outstanding amount.
5. Access to the property
You must provide access to the property at the confirmed time: be present, leave a key, provide a code, or arrange access with a building manager. If our team cannot get in within 30 minutes of arrival, the visit is treated as a no-show under our Cancellation Policy. Please make sure there is working water and electricity and that the space is safe to work in.
6. What you should do before we arrive
— Put away valuables, cash, jewelry, documents and fragile items.
— Secure pets or let us know how to handle them.
— Tell us about surfaces that need special care (marble, unsealed wood, antiques) and about allergies to cleaning products.
— Pick up large amounts of clutter; heavy decluttering is billed as extra time.
7. Our staff
All cleaners are background-checked, identity-verified and interviewed in person before joining our team. You agree not to hire our cleaners directly, outside of Elite Eco Cleaning, for 12 months after their last visit to your property. If you do, you agree to pay a placement fee of $2,500.
8. 24-hour re-clean guarantee
If you are not satisfied with any area we cleaned, contact us within 24 hours after the service and we will return and re-clean that area free of charge. The guarantee covers work within the booked scope. We do not give refunds instead of a re-clean, except at our discretion.
9. Damage and liability
We carry general liability insurance ($1,000,000 per occurrence / $2,000,000 aggregate, Hiscox). If our team damages something, report it to us within 24 hours with a photo, and we will repair, replace or compensate the item at its current value. We are not responsible for: pre-existing damage; damage caused by items that were already broken, loose or improperly installed; damage to surfaces you did not tell us need special care; loss of cash or valuables that were not put away; normal wear that becomes visible after cleaning. Our total liability for any booking is limited to the amount you paid for that booking, except where the law does not allow such a limit.
10. Health and safety
We do not clean biohazards (blood, bodily fluids, mold remediation, animal waste beyond ordinary litter areas), pest infestations, or areas that require lifting over 25 lb, climbing higher than a two-step ladder, or exterior work at height. We may stop a job if the team feels unsafe, is harassed, or the property condition is materially different from what was described; in that case the time worked is billed.
11. Cancellations
Cancellations, rescheduling and no-shows are governed by our Cancellation Policy, which is part of these Terms.
12. Photos
We may take before/after photos to document our work and any pre-existing damage. We will not publish photos that show your address, personal belongings or identifying details without your written permission.
13. Website
The content of our website (texts, images, logo) belongs to Elite Eco Cleaning LLC and may not be copied without permission. We try to keep the website accurate but do not guarantee it is free of errors. The website is provided «as is».
14. Governing law and disputes
These Terms are governed by the laws of the State of California. Any dispute will be handled in the courts of Los Angeles County, California. Before going to court, both sides agree to try to resolve the dispute by talking to each other in good faith.
15. Changes
We may update these Terms. The version in effect on the date of your booking applies to that booking.
16. Contact
Elite Eco Cleaning LLC, 630 N Hollywood Way, Burbank, CA 91505. Phone / SMS / WhatsApp: +1 (747) 241-2921. Email: elite.eco.cl@gmail.com.